Emergencies In case of an emergency during surgery hours please telephone the surgery on 0118 9595200 and give the details clearly to the receptionist emphasising that it is an emergency.
Out of surgery hours please telephone 111. Calls to the NHS 111 service are free from both landlines and mobiles.
Appointments Appointments can be made to see a Doctor on the same day you request an appointment or in advance and can be made in person, telephone or more easily online.
Cancelling your Appointment If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Important changes to how we handle your personal data We are required to supply your personal and confidential medical information to the Health and Social Care Information Centre HSCIC). This information will be taken from the practice in a form that can identify you. The practice has NO choice but to allow the HSCIC to extract this information. However, individual patients can instruct the practice to stop the transfer of their data. For more information on the reasons for this data extract and how to opt out of sending your confidential information ask the receptionist for a leaflet.
Online Patient Access
Emis access gives you the opportunity to book/cancel appointments, order repeat prescriptions, leave/receive messages and view your medical record on line.
Ask at reception for more information.
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Appointments can be usually made to see a Doctor on the same day you request an appointment if there is a clinical need and can be made in person or on the telephone.
You should receive a text message confirming your appointment. Please ensure we have you correct mobile number.
If you want to see a specific Doctor you may have to wait until they are next in surgery.
If you do not want to be seen on the same day appointments can be pre- booked, in advance, for the first hour of every week day morning surgery or the last two appointments of the day. Remember to cancel your appointment if you cannot make it.
Appointments can be made to see the Nurses by booking in advance.
If you require an interpreter for your appointment please let reception know at the time of booking your appointment.
We also provide a service that gives patients internet access to the practice to book, cancel or check appointments, change address details, order repeat prescriptions,leave messages on the web.
Make sure you have details of the number of appointment slots required when booking to see the Nurse (under the tab Nurses Appointments On Line above). To use this facility please ask one of our Receptionists for a registration form.
https://patient.emisaccess.co.uk/account/login?ReturnUrl=%2F Please use this link to book and cancel appointments online.
The Doctors are quite prepared to give telephone advice where appropriate. It is easier if they have seen you before for a similar issue.
If you would like to speak to the Doctor for advice then please telephone the surgery.
If you are too ill to attend the surgery and need a home visit please try and telephone before 10am. This helps the Doctor to plan his rounds efficiently. If you feel the problem is urgent please tell the receptionists so that they can pass you straight through to the Doctor.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Home visit policy has been recently revisited by the doctors and it has been decided that home visits will generally only be available for the frail elderly or terminally ill patients or those who are bed bound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Unfortunately we are no longer able to offer nurse appointments online due to misuse of this facility.
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